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To use Auto DM, your Instagram account must be a Business or Creator professional account. Personal accounts cannot be connected; if you try, we will show you how to switch to a professional account. You do not need to connect a Facebook Page.

Under Instagram (Meta) policy, the first automatic reply to a comment can only be a single text message. Once the recipient replies to that DM, a 24-hour conversation window opens, and card-style messages with images and buttons (carousels) can only be sent inside that open window. That is why the first DM is a text link and the follow-up messages, sent after the recipient responds, can be card-style.

Yes — a DM may not be sent in the following cases.

• Comments older than 7 days: a private reply to a comment on a post or reel can only be sent within 7 days of the comment being posted.
• Sending quota exceeded: if you have exceeded your plan's daily sending limit or reached Instagram's own sending limit, sending may be delayed or held. In that case the automation screen shows the state as "quota limited".
• Instagram connection (token) expired: when the connection expires, the automation is paused. We let you know in advance, and sending resumes normally once you reconnect.
• Your own comments and hidden or deleted comments: nothing is sent automatically in reply to these.

Automatic Coupang link conversion (automatic quick link creation) is available on the BASIC plan and above, and you need to register your Coupang Partners Access Key and Secret Key in account settings. Registered keys only work once they receive final approval from Coupang Partners; until then the status is shown as "awaiting approval". If approval has not yet come through, or the API cannot be connected, we will also show you how to enter a quick link you created on the Coupang Partners site manually.

Yes — if you were using Inpock Link, you can bring your page over with the Import feature. The following items are transferred.

• Products (title / link / thumbnail)
• Page name, bio, profile image and notice (where they can be reliably extracted from the public HTML)

However, Auto DM settings, analytics, detailed theme values and API keys are not transferred. You can pick exactly which items to bring over with checkboxes on the preview screen, and the data on the original service is not changed.

Even after you change the address, the old address (link.uup.kr/old-address) redirects automatically to the new one for 30 days. During those 30 days the old address is reserved so that no one else can use it; once 30 days have passed, another user can take it. So if you had bookmarked the old address, please update it to the new one within 30 days.

Yes — after you delete a page you can restore it for 7 days. During that period the products, settings and analytics are kept together, and you can restore it yourself from the account settings screen. After 7 days the permanent deletion process begins. To prevent mistakes, deleting a page requires one more identity check by logging in again with Kakao or Google.

Yes — you can create and manage several link pages from one account (like running sub-accounts). The page list screen shows each page's visits and clicks for today along with its total number of products, and the number of pages you can create depends on the limit of the plan you are on.